GENERAL TERMS & CONDITIONS
1. THE BETBULL RULES
1.1.1. these Terms and Conditions,
1.1.3. the Casino and Sports Betting Rules.
1.2. The Betbull Rules constitute the complete, final and exclusive agreement between the Account Holder (“you”) and BetBull ("us" or "we") in respect of your use of the Services. The BetBull Rules extinguish, replace and supersede all prior agreements, representations and understandings between you and any provider of services under the BetBull brand.
1.3. By using the Services in any way (including applying to register as an Account Holder), you agree:
1.3.1. to become a party to and be bound by the BetBull Rules from the time that you commence using the Services;
1.3.2. that you have read, understood and accepted the BetBull Rules; and
1.3.3. that you shall abide by all the Betbull Rules.
1.4. We may revise these BetBull Rules at any time by posting an amended version on the Website and App. Any substantial amendment to the BetBull Rules shall be notified in advance by BetBull to the Account Holder before coming into effect and the Account Holders shall be required to provide their consent to the amended BetBull Rules. If you do not consent to the amended BetBull Rules, you should close your BetBull Account and cease all use of the Services.
1.5. The Account Holder understands that BetBull reserves the right to change or remove any of its Services at any time.
Betbull Games Limited is duly licensed in Great Britain and is regulated by the Gambling Commission of Great Britain to provide facilities for remote casino gaming and real event betting, other than pool betting or betting on virtual events, under the Remote Operating Reference Number: 053933, valid from 31st July 2019. For further details on the licence, please follow this link: https://registers.gamblingcommission.gov.uk/53933.
3. GENERAL INTRODUCTION, DEFINITIONS AND STIPULATIONS
3.1. When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning set out below or that is given to it in the section of these terms and conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
"Applicable Law" means all applicable laws, regulations, codes of practice, guidelines, decisions, orders and decrees imposed by law or any competent national or international governmental or quasi-governmental regulatory authority, including all advertising and gambling laws and regulations and data protection legislation.
“Account Holder” is any individual that has successfully registered for and created a BetBull Account.
“BetBull” means Betbull Games Limited, a company duly incorporated and registered on 24 July 2018 under the laws of Malta, with Company Registration No. C 87520, and having its registered office and business address at Elite Business Centre, Trejqa ta' Box Box, Msida MSD1840, Malta.
“BetBull Account” is an account held by the Account Holder, for bona fide transactions, with a strict aim to establish a normal commercial relationship with BetBull and with the strict purpose of conducting betting and other gaming and gambling transactions.
“Card” refers to all types of cards with a function of “payment”, “charge”, “debit”, “virtual” and/or similar.
"Casino Rules" are the rules referred to in clause 8.9.1;
“Financial Institution” is a bank and/or other institution regulated by an applicable domestic financial services Act or similar.
“Force Majeure” refers to any occurrence or condition beyond one’s reasonable control which leads to a delay or default in the performance of the affected party’s contractual obligation and shall, for the purposes of the BetBull Rules, include acts of God, government restrictions (including the denial or cancellation of any necessary licence where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, and/or any other cause beyond the reasonable control of the party whose performance is affected.
“Gaming and Betting Duty” refers to the special tax applicable on gaming and betting in a given jurisdiction.
“Governing Authorities” are the relevant competent courts or governmental, regulatory or enforcement authorities (including Regulators) of a given jurisdiction, or the governing bodies of a particular sport.
"Intellectual Assets" are all trademarks, service marks and trade names as well as images, graphics, text, concepts, methodologies, code and all other intellectual property rights wherever in the world, whether registered or unregistered, including any application or right of application for such rights in or relating to the Services, Website, Client Application, Software and the material contained therein.
“Payment Solution Provider” is an intermediary acting as a payment agent for various different payment methods.
“Prize” is an amount, a bonus or a reward that can be won by the Account Holder.
“Regulator” any relevant regulatory authority established by the law of its country to govern the applicable form of gambling in a given jurisdiction.
“Services” are the gaming and betting offers provided by BetBull to the Account Holder through the Website and/or the App.
“Software” shall mean all software used by BetBull to offer and/or operate the Services and/or run the Website and/or the App.
"Sports Betting Rules" are the rules referred to in clause 8.2.2;
“Website” is the internet gateway accessible through the internet addresses www.betbull.co.uk, www.betbull.com and the associated BetBull branded app ("App"), where all current and relevant information regarding BetBull’s operations is published, and through which the Services are provided to the Account Holders.
3.2. All references in the BetBull Rules to the singular shall include the plural and vice versa. All references to “the” shall include “a/an” and vice versa. All references to clauses are references to clauses in these Terms and Conditions.
4. ACCOUNT RULES
4.1. Creation of a BetBull Account
4.1.1. An individual cannot participate in a game for money via the Service unless that individual is an Account Holder. To become an Account Holder, an individual must personally submit an application for registration. The following information must be provided:
a) date of birth;
b) player’s first and last name;
c) player’s full residential address;
d) player’s valid email address and contact number; and
e) a username and a password.
4.1.2. An individual applying to become an Account Holder warrants and represents not to be under the age of eighteen (18) years. Minors cannot register and cannot hold a BetBull Account. It is an offence to gamble whilst underage.
4.1.3. As part of the registration process, you will be asked to confirm that you agree to be bound by and comply with the BetBull Rules and affirm that you are over 18 years of age.
4.1.4. Before you are able to deposit funds into your BetBull Account, place any bets and/or access any free to play versions of the Services, BetBull is required to verify your name, age, date of birth and address. We may be able to do this automatically, but we may require you to submit scanned copies or photograph of certain documents via the app, the Website, or email including but not limited to:
Proof of identification
- Birth certificate
- Current photo card driving licence
- National ID card
- Utility bill (dated in last 3 months)
- Council tax bill (dated in last 3 months)
- Bank statement (dated in last 3 months)
4.1.5. We may also request scanned copies of bank statements or other supporting documents to confirm that you are authorised to use any Card that is linked to your BetBull Account. We will review any documents provided and if satisfied, we will activate your BetBull Account. If we are unable to fully identify you, we will reject your registration and promptly email you to request additional information and/or documentation to help us verify your identity.
4.1.6. We may also request additional information from time to time, in order to ensure that the information that we hold in relation to your identity remains accurate. Please see the FAQ section on our Website for more information about identity verification. A BetBull Account may be suspended until satisfactory information and documentation is provided.
4.1.7. By applying to become an Account Holder, you warrant and represent that:
a) you are a physical person (a legal entity will not be accepted as an Account Holder);
b) you are responsible for compliance with all Applicable Laws when using the Services, because gambling on the Website and/or the App may not be legal in certain jurisdictions;
c) you are not a resident of any of the following restricted jurisdictions: Albania, Afghanistan, Antigua and Barbuda, Australia, Belgium, Bulgaria, Cayman Islands, Croatia, Cuba, Cyprus, Czech Republic, North Korea, Denmark, France, French Guyana, French Polynesia, French Southern Territories, Guadeloupe, Germany, Hong Kong, Hungary, Iran, Iraq, Ireland, Israel, Italy, Japan, Kahnawake, Libya, Macau, Martinique, Mayotte, Montenegro, Myanmar, Netherlands, Netherland Antilles, Philippines, Poland, Portugal, Réunion Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Switzerland, Sudan, Syria, Taiwan, Turkey, Uganda, Ukraine, USA and all US territories, Vietnam, Vatican City, Yemen, and/or any other jurisdiction in which gambling is prohibited;
d) you are not a professional player in any sport, competition or league on which BetBull offers betting;
e) you are not restricted by limited legal capacity;
f) you are not acting on behalf of another party;
g) you are not a compulsive problem gambler, and/or included (whether voluntarily or involuntarily) in any register or database of excluded players;
h) you will not deposit funds originating from criminal and/or other illegal activities;
i) you will not deposit funds through a Card which you are not authorised to use and/or utilise a Card in a jurisdiction in which betting and/or gaming are prohibited;
j) you will not deposit funds through a Card which is not in the name of the Account Holder;
k) you will not conduct criminal activities whereby a BetBull Account is directly or indirectly involved;
l) you will not seek to open more than one BetBull Account;
m) you will maintain your BetBull Account details up-to-date in terms of the following: first and last name, address, country of residence, valid email address and phone number;
n) you will not infringe BetBull's intellectual property rights or those of any third party in relation to its use of the Services;
o) you will not misuse the Services in any way, including without limitation by hacking;
p) you will not do anything which hinders the performance of the Services;
q) you will not take any action to conceal or disguise the IP address of the device you are using to access the Services;
r) you will not infringe or attempt to infringe the privacy of another Account Holder;
s) you will not take any action to manipulate artificially the Services, odds, feedback and/or ratings systems for whatever purpose;
t) you will not transmit any material that is defamatory, offensive or otherwise objectionable when using the Services;
u) you will not use the Services by automated means or otherwise for the purposes of scraping, extracting or otherwise obtaining any material from the Services for use within a third party website or application;
v) you will not collect or harvest any information or data from the Services or BetBull's systems or attempt to decipher any transmission to or from the servers running the Services.
If BetBull identifies you as a person described in clause 4.1.2 and/or 4.1.7, BetBull reserves the right to close or suspend your Betbull Account, return your originally deposited funds and void any winnings arising from such deposits.
4.1.8. If you apply for registration, you warrant and represent that any information provided in your application form is true and correct. If it is not, BetBull will not register your account, or, if BetBull only becomes aware of the false information later, BetBull will block the relevant BetBull Account.
4.1.9. Any BetBull Account that is created using incorrect or misleading information shall not be entitled to jackpots or any other winnings. No winnings will be paid out to non-existent persons or incorrect accounts.
4.1.10. BetBull may use a third party provider to assess affordability status and may reference credit files to assist if deemed necessary. If you do not wish this to happen then please email email@example.com.
4.2. Management of a BetBull Account
4.2.1. BetBull reserves the right at its own discretion and at all times, to:
a) decline to open a BetBull Account and/or to close an existing BetBull Account at our sole discretion;
b) decline to accept deposits;
c) deal with bets containing obvious price or terms errors as per clause 12;
d) cancel the bets even after the end of the event if these bets are won by the Account Holder as a result of a technical failure;
e) request documents to verify the Account Holder's identity, in accordance with clause 4.1.4 to 4.1.6;
f) hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders, as approved by the Regulator;
g) suspend and/or cancel the Account Holder's use of the Services and/or withhold the return of funds available on a BetBull Account and/or refuse to honour a claim (in either case pending final determination of any issue, and following final determination in BetBull's favour), in the event that:
I. BetBull is of the opinion that there are legitimate concerns that a BetBull Account is, has been, or may be used for illegal, fraudulent or dishonest practices;
II. the Account Holder has breached the BetBull Rules;
III. the applicable funds have been incorrectly credited to the Account Holder's BetBull Account, credited in error, or are winnings from bets using funds incorrectly credited or credited in error; or
IV. Betbull is required to do so by Applicable Law or to comply with the instructions of any Governing Authority;
V. multiple BetBull Accounts with different email addresses, and/or different names, etc. have been opened for one individual and/or using the same address, device, contact number, email address and/or Card details; and/or
VI. the Account Holder is found to have been cheating or the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software. BetBull has policies and procedures in place to detect and prevent software programs which are designed to enable artificial intelligence (“AI Software”) to play on ITS website(s) including but not limited to opponent-profiling, player collusion; robots, other ‘cheating’ software or anything else that in BetBull's reasonable opinion distorts normal game play and enables the player to have an unfair advantage over other players. You acknowledge that BetBull will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the Account Holder agrees not to use any AI Software and/or any such programs.
4.2.2. BetBull warrants and represents at all times that it will:
a) manage funds belonging to Account Holders in a secure and appropriate manner;
b) absorb the cost of and pay the Gaming and Betting Duty in the UK;
c) manage data regarding an Account Holder in accordance with Applicable Laws;
d) not offer contingencies to Account Holders to proceed to any fund transfer between BetBull Accounts.
4.2.3. BetBull is required by its licence to inform the Account Holder about what happens to funds, which we hold on the account for them, and the extent to which funds are protected in the event of insolvency. Details of which can be found on the GB Gambling Commission website. For more information, please follow this link: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx
4.2.4. BetBull holds all Account Holder funds separate from BetBull funds in a customer account. BetBull Account balances, held under BetBull's GB licence, will be supported by a bank guarantee. The bank guarantee will be secured in case of insolvency. The Account Holder funds will be distributed to the Account Holder in the event of insolvency. This meets the GB Gambling Commission’s requirements for the segregation of Account Holder funds at the level: medium protection.
4.2.5. A BetBull Account does not accrue interest. The Account Holder shall not treat BetBull as a financial institution.
4.2.6. An Account Holder can only hold one BetBull Account at a time. Without prejudice to clause 4.2.1, in the event that this rule is breached, BetBull reserves the right to block and/or delete the superfluous BetBull Account(s) held by the Account Holder in breach of this clause, and reallocate the funds to the original BetBull Account. No bonus given to the superfluous BetBull Account(s) will be reallocated.
4.2.7. A BetBull Account is non-transferable. It is prohibited for players to sell, transfer or acquire accounts from or to other players. Funds cannot be transferred between BetBull accounts except in accordance with clause 4.2.6.
4.2.8. An Account Holder shall not allow any other individual, including any minor, to use or reuse its BetBull Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services.
4.3. Safer gambling – Account settings
4.3.1. An Account Holder may, in the BetBull Account settings:
a) impose a deposit limit on a daily/weekly/monthly basis;
b) exclude themselves from playing for a definite period of time;
c) apply a “Time Out” to their account, a temporary block of 24 hours, one week, one month or two months and any other period of time from 1 day up to 6 weeks in order for Account Holders to take a temporary break from their gambling.
d) apply a “Reality Check” on their account, once set, an alert will be displayed as a reminder that you have been logged into the casino section of your account for a specified period of time. Players will then be given the option of continuing, viewing transactions or stopping and exiting the game. If the player wishes to change the frequency of the “Reality Check” or remove it, these changes will be applied to the account immediately.
4.3.2. An Account Holder who has set a deposit limit as above in a) may change or revoke the limit in their BetBull Account settings or by contacting customer support. Increasing or revoking a limit takes effect 24 hours after BetBull has registered the change. Decreasing a limit takes effect immediately after BetBull has registered the change. BetBull shall not accept a wager from an Account Holder contrary to a limit or exclusion set by themselves as above.
220.127.116.11. Daily limit at BetBull starts at 00:00 UTC and ends at 23.59 UTC. A weekly limit, if chosen, is considered on a rolling weekly deposit basis from 00:00 UTC. Our monthly limit begins when you make a deposit and we apply a rolling calendar month on a 28, 29, 30, or 31-day basis.
4.3.3. If BetBull believes that a player’s gambling will cause them financial or personal difficulties, BetBull reserves the right to set a limit for a player, apply a time-out, self-exclusion or suspend/close their BetBull Account.
4.3.4. For further information on financial protection please refer to Self-exclusion and Financial Protection of Players Section below:
Self-exclusion and Financial Protection of Players
4.3.5. We are aware that whilst for the majority of Account Holders' gaming is simply an entertaining pastime, for a small number of people it can become a problem. For any players wishing to limit their gambling, BetBull offers self-exclusion, which allows an Account Holder to close their account immediately for at least six months. You can send us an email on firstname.lastname@example.org to request a self-exclusion period or threshold of 6 months up to a maximum 5 years.
4.3.6. Alternatively, the Account Holder can access their personal BetBull Account and from the “My Profile” menu the Account Holder will then be able to go to “Self-Exclusion” section, select the period for self-exclusion (six months, one year, two years, five years), and confirm the selection by clicking the “Save” button. The request will be accepted immediately, and the Account Holder will receive confirmation by email. If a self-exclusion term is not specified, BetBull will set 1-year exclusion for the requesting account by default.
4.3.7. Self-exclusion is a formal process through which Account Holders, at their discretion, request to be barred for a definite or indefinite period. Self-exclusion shall become effective immediately. During this time, BetBull will not accept deposits or bets. BetBull will close the Account Holder’s account and return any remaining balance back to the payment method which was used for original deposits. Any ongoing bets will remain active and any winnings will be paid to the Account Holder on termination of the event. Once the self-exclusion period becomes effective, it cannot be cancelled by BetBull for any reason whatsoever and the Account Holder cannot open another BetBull Account. Once an Account Holder requests self-exclusion this decision is irrevocable until the defined period of self-exclusion has expired, at which time the Account Holder can contact BetBull email or chat and either request to resume gambling or set another period of self-exclusion. Betbull will first schedule a call with the Account Holder to discuss the reopening of the account. A 24-hour “cooling off” period will apply to those who have been approved to resume gambling. In case the self-exclusion period expires and the Account Holder does not contact BetBull to resume gambling, the Betbull account shall remain excluded.
4.3.8. There are specific software products available to assist the Account Holder with the self-exclusion process. For more information, please visit the following sites:
4.4.1. An “Inactive Account” is a BetBull Account which has no record of any log-in and/or log-out for a period exceeding twelve (12) consecutive months.
4.4.2. All Account Holders whose BetBull Accounts remain inactive for 12 months will be notified of any balance remaining in their BetBull Accounts and will be advised to withdraw any remaining balance. An Account Holder may reactivate their BetBull Account at any time by logging back to the App.
4.4.3. Betbull will attempt to refund any balance remaining in Inactive Accounts that have remained inactive for 12 months. In such a case, Betbull will first attempt to return the player’s funds to the latest payment method on record that was used for the Inactive Account. If this method of refund is not successful for any reason, Betbull will keep the player’s funds securely in accordance with the Applicable Laws and guidance and conditions issued by Governing Authorities.
4.5.1. Subject to sub-clauses 4.5.2 to 4.5.4 below and without prejudice to BetBull’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the BetBull Rules, BetBull shall have the right to block a BetBull Account when a chargeback has been requested in relation to that BetBull Account.
4.5.2. When a chargeback has been requested, BetBull will send a “Chargeback Notice” to the Account Holder at the email address mentioned in the Account Holder’s details, in order to seek confirmation of the Account Holder’s identity and of the payment method used to credit to the Account Holder’s BetBull Account any funds entirely unrelated to a chargeback (“Untainted Funds”).
4.5.3. In the absence of confirmation by the Account Holder of the Account Holder’s identity and of the payment method used to credit Untainted Funds to the Account Holder’s BetBull Account, following a Chargeback Notice, BetBull will send two written reminders to the Account Holder to the email that the player registered with.
4.5.4. Where a BetBull Account has been blocked due to a chargeback and the Account Holder has not:
a) contacted BetBull’s Support to reopen the BetBull Account for a period of thirty (30) consecutive months; or
b) confirmed to BetBull his/her identity and the details of the payment method used to credit Untainted Funds to the Account Holder’s BetBull Account and then requested a withdrawal, any Untainted Funds on the BetBull Account will be treated as though they were funds on an Inactive Account.
4.6. Closure of a BetBull Account
4.6.1. An Account Holder may close their BetBull Account at any time by contacting BetBull’s customer support using the contact details provided in the “Contact us” section on the Website, either by phone, email or live chat. Any funds in the BetBull Account will be remitted to the Account Holder (subject to any express right to withhold such funds set out in these BetBull Terms).
4.6.2. Should an existing BetBull Account be closed, any obligations already entered into will be honoured.
4.6.3. If BetBull withdraws an Account Holder's right to use the Services, it will refund any surplus funds remaining in the relevant BetBull Account (subject to any express right to withhold such funds set out in these BetBull Terms).
4.6.4. In case of account closure, blocking or exclusion, player’s funds shall be returned automatically to the latest used payment method. Account Holders whose remaining balance held in a closed, blocked or excluded account was not refunded are advised to contact customer support.
4.6.5. In the case of closure of their BetBull Account due to problem gambling addiction or fraud, an individual must not open a new BetBull Account. BetBull reserves the right to close an account opened in breach of this rule at any point.
5. PAYMENT RULES
5.1. Deposits to and withdrawals from a BetBull Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, Terms and Conditions, availability, and duration for deposits/withdrawals may vary depending on time as well as the country and Financial Institution or Payment Solution Provider in question. Current advice is available when logged in on the Website under the headings “Deposit” or “Withdrawal”.
5.2. BetBull does not accept cash funds sent or delivered directly to BetBull or to a Payment Solution Provider.
5.3. BetBull will credit to the BetBull Account all funds received by BetBull from or on behalf of the Account Holder, or owed by BetBull to the Account Holder.
Method of payment/withdrawal from/to BetBull Account
5.4. An Account Holder is only allowed to:
5.4.1. make deposits to his/her BetBull Account with his/her personal Card or via his/her personal account created with one of the Financial Institutions or their licensees;
5.4.2. request withdrawals of funds held on his/her BetBull Account his/her personal account created with one of the Financial Institutions or their licensees.
To withdraw funds from your Player Account you must request the withdrawal back to the same payment method used for deposit. If the deposit method used does not allow withdrawals, you may request the withdrawal via bank transfer. BetBull reserves the right to ask you for a bank statement proving that you are the owner of the bank account.
5.5. An Account Holder is responsible for providing BetBull with the correct details of his/her personal account for the purpose of withdrawals from his/her BetBull Account.
5.6. An Account Holder must not allow third parties to use his/her BetBull Account to make deposits to or withdrawals from his/her BetBull Account.
5.7. It is the Account Holder’s sole responsibility to ensure that they comply with the above provisions.
5.8. BetBull shall not accept a wager from an individual unless a BetBull Account has been established in the name of that individual and there are adequate funds in the BetBull Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.
5.9. BetBull shall not deal with the credit balance of a BetBull Account except:
5.9.1. to debit from the BetBull Account a wager made by the Account Holder or an amount the Account Holder indicates they want to wager in the course of a game they are playing or about to play;
5.9.2. to remit funds standing to the credit of the BetBull Account to the Account Holder, at the Account Holder's request;
5.9.3. to pay reasonable bank charges for deposits received and funds withdrawn;
5.9.4. to withhold funds in accordance with clause 4.2.1.f); or
5.9.5. as otherwise authorised by the applicable Regulator and/or Applicable Law.
5.10. The balance of a BetBull Account may turn negative in case of a chargeback.
5.11. Withdrawals from a BetBull Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, BetBull will restrict withdrawals to be made only to the same account utilised by the Account Holder to make deposits.
5.12. Customers are allowed to withdraw their deposit balance at any time. However, when an Account Holder wishes to withdraw funds they have deposited into their BetBull Account but have not wagered in any game or sport betting offer, BetBull reserves the right to refuse to transfer the funds to another bank account than the one the funds originated if BetBull suspects fraud and/or money laundering and/or charge a fee on the withdrawal request.
5.13. Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply.
5.14. To withdraw an amount from the account, the Account Holder must complete the following steps:
5.14.1. Choose "payment" in the Account section.
5.14.2. Choose "payment system".
5.14.3. Provide the required personal data and information and indicate the amount.
5.14.4. Press "confirm". A message confirming the payment will then appear.
Once the withdrawal is successfully requested, it cannot be reversed.
5.15. No cash deposits / withdrawals will be affected.
5.16. BetBull reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.
5.17. Placing a bet through the Internet may be illegal in the jurisdiction in which an Account Holder is resident and/or domiciled; if so, the Account Holder is not authorised to use a Card for the purpose of placing a bet.
5.18. The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit of BetBull.
5.19. BetBull or any Gaming or Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by BetBull will be reported to the Governing Authorities.
5.20. It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any Prize, if and where applicable.
5.21. It is unlawful to deposit money from ill-gotten means.
5.22. For the sake of clarity BetBull recommends that the Account Holder retains a copy of any Transaction records and the BetBull Rules.
6. SECURITY RULES
6.1. BetBull upholds strict confidentiality regarding all relations with an Account Holder. However, if required by any Governing Authority, a judge or, when required to do so by Applicable Law, another public authority, and/or in the event of an Account Holder violating the BetBull Rules, data can be disclosed to a third party for investigation purposes.
6.2. The Account Holder is given a personal account number. The Account Holder chooses a password and a username. It is the Account Holder's own responsibility not to share this information. If the Account Holder has reasons to believe that others have become aware of this information, the Account Holder should immediately contact BetBull’s Customer Support and a new password will be issued. BetBull is not required to maintain usernames or passwords. If the Account Holder misplaces, forgets, loses, or shares with a third party their username and/or password, or is otherwise unable to enter the Website or any Service for any reason other than BetBull’s error, BetBull will not be responsible and will not be held liable for any related claim regarding that BetBull Account.
6.3. All telephone communications between the Account Holders and BetBull are recorded for security and training purposes and/or compliance with gambling, accounting and finance regulations.
6.4. All electronic communications between the Account Holder and BetBull are kept on record for compliance with gambling, accounting and finance regulations.
6.5. Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline Cards that are legitimate, but which nevertheless it may not be possible to process at a particular time. BetBull’s personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.
6.6. Should the Account Holder detect or become aware of any error or incompleteness in any of the Software and/or Services provided on the Website and/or the App, they shall:
6.6.1. refrain from taking any advantage whatsoever thereof;
6.6.2. keep strictly confidential such error or incompleteness; and
6.6.3. promptly notify it to BetBull by sending an email to email@example.com.
6.7. Without prejudice to other remedies available under law or equity, should the Account Holder not comply with this clause, BetBull reserves the right to:
6.7.1. block the Account Holder’s BetBull Account, and/or
6.7.2. void any winnings obtained by the Account Holder as a result of its exploitation of such error or incompleteness, without prior notice.
7.1. The BetBull Rules as published in English and as may be amended from time to time in accordance with clause 1.4 govern the contractual relationship between you and BetBull. These Betbull Rules may be published in a number of languages for information purposes and for ease of your access. All versions will convey the same principles in different languages. Should there be any discrepancy between the terms in the English language version and the version in any other language, the English version will prevail.
7.2. The Account Holder is responsible for ensuring that it complies with all Applicable Laws in the jurisdiction in which they are domiciled and/or resident. BetBull does not provide advice to the Account Holder regarding tax and/or legal matters. Should the Account Holder wish to obtain advice regarding tax and legal matters, they are advised to contact appropriate advisers and/or authorities in the jurisdiction in which they are domiciled and/or resident.
7.3. BetBull is not affiliated or connected with sports teams, event organisers, or players displayed on its websites, and does not claim any intellectual property rights relating to their name and image, which are used strictly in order to provide the Services.
7.4. BetBull makes no representation or warranty, explicit or implicit, as to the legal rights of the Account Holder to participate in the Services, nor shall any of BetBull’s employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representation or warranty.
7.5. The Account Holder shall not use the Services, open, use or reuse a BetBull Account, enter the Website, nor accept any Prize if the Account Holder does not fully understand, agree to, wish to become a party to, and comply with, without exception, all the BetBull Rules contained herein, and as these may be amended from time to time.
7.6. BetBull does not acknowledge or accept any liability for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to the Account Holder:
7.6.1. making deposits to his/her BetBull Account via a third party’s Card or account;
7.6.2. requesting withdrawals from his/her BetBull Account to a third party’s account;
7.6.3. providing incorrect details of his/her personal account for the purpose of withdrawals from his/her BetBull Account;
7.6.4. allowing third parties to use his/her BetBull Account to make deposits to or withdrawals from his/her BetBull Account.
7.7. The Account Holder should take all appropriate measures to protect the data and/or Software stored on their device against all damages of any sort or intrusion.
7.8. The connection to the Website and the participation of the Account Holder in any Service is the Account Holder’s responsibility.
7.9. BetBull does not acknowledge or accept any liability whatsoever for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly by any:
7.9.1. mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, Force Majeure and/or any other similar event;
7.9.2. violation of the BetBull Rules;
7.9.3. collusion and/or criminal actions;
7.9.4. failure of BetBull’s central computer system or any part thereof; delays, losses, errors or omissions resulting from the failure of any telecommunications or any other data transmission system; and/or
7.9.5. variances in exchange rates.
7.9.6 the inaccuracy, incompleteness of currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics);
7.10. The Account Holder understands that the Services offered on the Website and the App are for entertainment value only. The Account Holder is not required to use the Services, and such participation, if elected by the Account Holder, is at the Account Holder's sole choice, discretion, and risk.
7.11. The Account Holder’s interest in the Services, the Website and the App is personal, and not professional. The Account Holder enters the Website for their sole personal entertainment. Any other entrance, access, use or reuse of the Services and/or the Website by the Account Holder/Player is prohibited.
7.12. The SMS notification service is purely for the benefit of the Account Holder. BetBull does not acknowledge or accept any liability whatsoever should there be a mistake in the content of the SMS notifications, or should the Account Holder fail to receive the SMS notification(s).
7.13. All prizes won through competitions and promotions organised by BetBull (excluding winnings from bets) will be sent within an estimated (but not guaranteed) period of six weeks from the end of the relevant competition, promotion or tournament, unless specified otherwise in the terms of the competition, promotion or tournament.
7.14. Should the Account Holder’s participation in the Services be interrupted by a failure of the telecommunication system, or of the Account Holder’s computer system, preventing them from continuing to use the Services after they have placed a wager, BetBull shall take all reasonable steps to ensure that its approved computer system enables the Account Holder to resume, upon restoration of the system, the Account Holder’s participation in the Services as at the time immediately before the interruption. If BetBull's system does not enable the Account Holder to do so, BetBull shall:
7.14.1. ensure that the game is terminated;
7.14.2. refund the amount of the wager to the Account Holder in their BetBull Account.
7.15. Should a Service miscarry after starting due to a failure on the part of BetBull's computer operating system, BetBull shall:
7.15.1. refund the amount wagered in the Service, and if the Account Holder has an accrued credit at the time the Service miscarries, credit the monetary value of the credit to the Account Holder’s BetBull Account or, if the said account no longer exists, by paying it to the Account Holder in an approved manner;
7.15.2. refrain from conducting a further Service if the Service is likely to be affected by the same failure.
7.16. Participation in the Services implies knowledge and acceptance of the limits of the Internet, especially:
7.16.1. technical capacity, response time for consultation, interrogation or transfer of information, risk of interruption, and in general risks inherent in any connection and transmission failure;
7.16.2. failure in the protection of data;
7.16.3. contamination risks by potential viruses circulating on the net.
7.17. Without prejudice to any other provision in this clause 7, BetBull shall not be responsible for:
a) transmission and/or reception of any data and/or information on the Internet;
b) any dysfunction of the network preventing the good progress of any game;
c) failure of any reception material or communication circuit;
d) loss of any data;
e) any damage caused by a virus, computing bug or technical failure;
f) any damage caused to the material of the Player, including hardware and software;
g) any failure preventing or limiting participation in a game, or a failure damaging the Account Holder’s system, including their hardware and software;
h) lost, late, illegible, incomplete, damaged, mutilated, misdirected or ‘postage due’ mail, requests, Prize claims or entries;
i) playing device malfunctions nor attempts by the Account Holder to use the Services by methods, means or ways not intended by BetBull;
j) any defamatory, offensive or illegal conduct of any Account Holder.
7.18. Gaming material (whether electronically obtained or obtained by other means) is automatically invalid if counterfeited, mutilated, forged, altered or tampered with in any way, or if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels, or if it contains printing, production, typographical, mechanical, electronic or any other errors.
7.19. If the Account Holder is dissatisfied with any Service, or with any of the present BetBull Rules, the Account Holder may discontinue using the Services.
7.20. Under no circumstances, including but not limited to negligence, shall BetBull, its suppliers, subsidiary companies, or affiliates be liable for any indirect, incidental, special or consequential damages resulting from the use of or the inability to use BetBull's or its suppliers’ products, Software, Services, Website, App and/or materials. This means that we will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise for any loss that could not have been reasonably expected by you and us at the time of entering into these BetBull Rules. Loss or damage would be reasonably expected by you and us if it is an obvious consequence of our breach or if it was contemplated by you and us at the time that you opened a BetBull Account with us, howsoever caused or arising, whether through non-supply or late supply of the Services or any service available through it, non-performance of these BetBull Rules or otherwise.
7.21. The Account Holder understands, acknowledges and accepts that any resemblance of names, circumstances or conditions used, depicted, described or suggested in the games operated on the Website with reality is entirely coincidental and unintended.
8. BONUS RULES
8.1.1. BetBull regularly organises bonus campaigns for the different gaming products offered. The terms and conditions of the bonus system shall be defined in the bonus terms and conditions tailored to each bonus campaign. Bonuses can be subject to the obligation of wagering them a certain number of times (“Wagering Requirement”) before they can be withdrawn. If a bonus is subject to a Wagering Requirement, winnings generated by the wager of the bonus will be able to be withdrawn only when the Wagering Requirement is fulfilled. There may be certain restrictions on the wagers that will count towards meeting any Wagering Requirement, and any such restrictions will be set out in the terms and conditions for each relevant bonus.
8.1.2. Any funds in your BetBull Account that are attributable to: (i) any bonus not immediately withdrawable/redeemable, (ii) all winnings made with the bonus subject to uncompleted Wagering Requirements, and, (iii) for mixed wagers, the share of any winnings from them proportionate to the share of the stake from the Bonus Balance and subject to uncompleted Wagering Requirements will together constitute your "Bonus Balance". Your Bonus Balance will be treated separately to all other funds in your BetBull Account (including deposits and winnings from cash bets). Failure to achieve Wagering Requirements will not have an effect on withdrawal of any funds in your BetBull Account other than your Bonus Balance. The order of the wagering is: first cash money then bonus balance.
8.1.3. An Account Holder is eligible for one bonus per campaign, with the exception of so-called “Refer a friend” campaigns.
8.1.4. An Account Holder is only eligible for one bonus per Account which shall mean no more than one bonus per user, IP address, device, family, residential address, telephone number, debit card and/or e-payment account, e-mail address, and device.
8.1.5. BetBull further reserves the right to ask any customer to provide sufficient documentation for BetBull to be confident in its absolute discretion as to the customer’s identity before BetBull credit any bonus, free and risk-free bet or offer to the customer’s account.
8.1.6. BetBull reserves the right to offer a specific bonus to a specific customer or group of customers.
8.1.7. In the case of discrepancy between the English version of the bonus terms and conditions and any translation of them, the English version shall prevail.
8.1.8. BetBull reserves the right acting reasonably to withhold, restrict or cancel an offer from individual account holders in breach of these terms and conditions or in breach of the specific terms and conditions of the promotion in question. All promotional information and terms can be found in BetBull knowledge base or by contacting customer support.
8.1.9. BetBull reserves the right to change or end any Sports Promotion, if required for legal and/or regulatory reasons.
8.2.1. Each qualifying bet is subject to the qualification rules detailed in the individual bonus.
8.2.2. The Sports Betting Rules can be found here: https://www.betbull.com/#sports-betting-rules. By agreeing to be bound by these BetBull Rules, you also agree to be bound by and comply with the Sports Betting Rules, which are incorporated into and form part of the BetBull Rules.
8.3. Restricted Behaviour
8.3.1. “Restricted Behaviour” includes, but is not limited to:
a) breach of the terms and conditions of a bonus, free bets or any other promotional offer;
b) the opening of multiple accounts to claim multiple bonuses where this is prohibited by the Terms;
c) placing stakes in a manner that aims to ensure that 90% or more of those stakes are recouped in winnings, with the intention of increasing the wagering volume with minimal win/loss expectancy. For example (but now limited to), placing bets on red and black and the green zero or covering the majority of the table on roulette;
d) placing single or multiple stakes (whether from cash funds and/or bonus) of a value of twenty percent (20%) or more of the original bonus amount (including via the use of in-game mechanics that allow players to gamble winnings awarded from a previous spin) on any single game, individual hand, or round;
e) building a balance and then significantly changing play patterns (stake size, game types, stake structures, etc.) in order to meet the Wagering Requirements;
f) placing large stakes which result in a substantial gain followed by a drop in stake size equal to or more than seventy five percent (75%) of the previous average stake size until the Wagering Requirements have been met; and
g) colluding with other Account Holders to pursue a strategy to result in guaranteed overall profits regardless of the outcome for an individual Account Holder.
8.3.2. We reserve the right to review your transaction records and game session logs from time to time in order to determine whether you have engaged in any of the Restricted Behaviour outlined above.
8.3.3. Where there is a reasonable suspicion that the Account Holder has committed or engaged in any Restricted Behaviour, either on their own or as part of a group, BetBull reserves the right to:
a) forfeit the bonus allocated to the Account Holder and any winnings from that bonus; and/or
b) revoke, deny, or withdraw a bonus offer from the Account Holder; and/or
c) block an access to particular products; and/or
d) exclude the Account Holder from any future promotional offers; and/or
e) terminate the Account Holder’s account with immediate effect; and/or
f) reclaim the bonus and to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.
8.4. Refer a Friend
8.4.1. For “Refer a friend” campaigns, an Account Holder can benefit from more than one bonus per campaign and/or per month, subject to the limit set up in each specific “Refer a friend” campaign.
8.4.2. Referrers are not permitted to refer a member of their family nor are they permitted to refer friends or colleagues from the same household or with whom they share a debit card or e-payment account, IP address and/or device.
8.4.3. BetBull reserves the right to withhold the bonus from the Referrer and to discount bets made by one or more referees where BetBull suspects that the referrer/referee(s) has abused the spirit of the bonus offer including, but not limited to, instances where referees make identical or very similar deposit and betting patterns.
8.5.1. BetBull offers a gamified betting experience throughout its services by enabling players to add extra benefits to their bets by making use of the in-app currency called ''Diamonds''. Users are able to boost their odds, win free bets or gain insurances to their bets by using these Diamonds. Detailed and actual explanation and terms of boost and insurance bonuses can be found in BetBull knowledge base or by contacting 24/7 customer support.
8.5.2. The in-app currency ''Diamonds'' is a representation of a virtual currency and it cannot be bought or sold in exchange for real money.
8.5.3. BetBull reserves the right to:
a) revoke access to the ''Diamonds'';
b) make changes to the gamification bonus amounts and gamification bonus frequency.
c) withhold the bonus from gamification and boosted bets made by one or more players where BetBull suspects that the player has abused the spirit of the gamification boost by engaging in Restricted Behaviour and/or where referees make an identical or very similar deposit and betting patterns.
8.6. Loyalty Programme
8.6.1. BetBull offers a reward programme for its loyal players. Any player who places bets consecutively within compliance of the applicable loyalty programme terms and conditions will be automatically enrolled in this programme. The loyalty programme enables players to place bets with better odds.
8.6.2. BetBull reserves the right to make changes to the odd boost rates or halt the loyalty programme at any time.
8.6.3. BetBull reserves the right to withhold the earnings generated from loyalty programme related boosts where BetBull suspects that the player has abused the spirit of the gamification boost by engaging in Restricted Behaviour and/or where referees make an identical or very similar deposit and betting patterns.
8.7.1. BetBull offers leaderboards to display and promote the highest performing members of the community. You can always opt-out from being displayed in the leaderboard from your account settings.
8.7.2. The top 25 people on a Leaderboard are called ‘’Bulls’’. Being a Bull on BetBull provides additional rewards and more publicity to your profile. A player must protect his/her rank on the leaderboard in order to keep his/her ‘’Bull’’ status. Users who lose their ranking will see the ‘’Bull’’ benefits revoked.
8.7.3. BetBull reserves the right to make changes to the leaderboards and Bull rewards or halt the leaderboards programme at any time.
8.7.4. The leaderboards and players' social profiles are indicative of relative success of players' betting activity and do not represent the full betting history (including lost bets). Players placing bets based on the leaderboard ranking are doing so in their sole discretion and at their own responsibility. BetBull will not be liable for any bets lost resulting from placement of bets based on the leaderboard ranking.
8.8. Power Ups
8.8.1. BetBull offers special bonuses that can be applied to specific bets. Users are able to boost their odds or gain insurances to their bets by applying said Power Ups to their placed bets. Detailed and actual explanation and Terms of how Power Ups work and applied can be found in BetBull knowledge base or by contacting 24/7 customer support.
8.8.2. Power Ups cannot be purchased or exchanged for real money. Power Ups are awarded for in-app activity.
8.8.3. Power Ups can be applied only to bets that meet the requirements mentioned on Power Up card which BetBull players can find on their profiles. Power Up cards are available for review right after they were awarded. BetBull reserves the right to make changes to the Power Up requirements, or halt the promotion at any time altogether. Terms, requirements or status of already awarded Power Ups will not be changed.
8.9. Casino Rules
8.9.1. The Casino Rules can be found here: https://betbull.co.uk/#casino-rules. By agreeing to be bound by these BetBull Rules, you also agree to be bound by and comply with the Casino Rules, which are incorporated into and form part of the BetBull Rules.
9. ACCOUNT LIMITS AND MAXIMUM BETS
9.1. The following are the limits that can be won by a single Account Holder in respect of any one day’s business. We will not accept bets that exceed these limits. In the case of bets taken in error, the limit will stand and the portion of the stake which did not return winnings will be returned to you. All limits are noted in Pounds Sterling.
£25,000 – All English Premier League, Spain Primera Liga, Italy Serie A, Germany Bundesliga, France Ligue 1, FIFA World Cup, UEFA European Championships, UEFA Champions League and UEFA Cup.
£15,000 – Any other leagues.
Up to £15,000 – All other sports as detailed in their individual rules.
Non-Sport and Specialty Bets
£1,250 – Includes bets on media and television events such as Eurovision Song Contest, Big Brother etc.
9.2. It is the responsibility of the Account Holder to ensure details of their bets/wagers are correct. Once bets/wagers have been placed they may not be cancelled by the Account Holder. BetBull reserves the right to cancel any bet/wager at any time.
10. BET CONFIRMATION
10.1. Bets will not be valid if there are insufficient funds in your account.
10.2. A bet that you request will only be valid once accepted by BetBull’s servers. Each valid bet will receive a unique transaction code/ID. We shall not be liable for the settlement of any bets, which are not issued with a unique transaction code/ID. If you are unsure about the validity of a bet, please check your account history or contact us.
10.3. Should a dispute arise, you and BetBull agree that BetBull’s transaction log database shall be used to determine such matters.
11. RESULTING AND PAYOUT
11.1. All bets and wagers are subject to the Sports Betting Rules.
11.2. BetBull reserves the right to suspend a market and/or cancel any bet/wager at any time. When a market is suspended any bets entered will be rejected. BetBull also reserves the right to cease betting on any markets at any time without notice.
11.3. The 'To Return' calculation available on the website is for information purposes only, and all bets will be calculated using the stake at the odds accepted. In multiple bets with a void selection(s) the 'To Return' figure is reduced in line with this selection being removed only.
11.4. Should an Account Holder include a non-runner or void selection in a multiple bet, the bet will be settled on the remaining selections only.
11.5. Winnings from resulted bets are added to the balance of your betting account. Any funds/winnings credited to an account in error are not to be considered available for use, and BetBull reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or thereafter when found. This may cause your balance to become negative.
11.6. BetBull reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (1) the integrity of the event has been questioned; (2) the price(s) has been manipulated; or (3) match fixing has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with BetBull across any of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive.
11.7. If any Account Holder owes any money to BetBull for any reason, BetBull have the right to take that into account before making any payments to that Account Holder.
11.8. In the case of a series of bets being placed by individuals or a syndicate to manipulate the Sports Betting Rules, BetBull have the right to withhold/stop payment or winnings until such a time as BetBull are satisfied no BetBull Rules have been broken.
11.9. For events where there is no official 'off' declared, the declared original start time of the event will be deemed the 'off'. If for any reason a bet is accepted after an event or match has started (other than In-Play betting clearly indicated on the website), bets will stand if the final outcome is not known, and that no participant/team has gained any material advantage from this at the time the bet was placed. If the outcome of an event/market is known or if a participant/team has gained any material advantage at the time the bet was placed, BetBull reserves the right to void and return the bet, win or lose. Disputes over times that bets are placed will be settled using the transaction logs on our servers. All times stated on the website and/or referred to by BetBull staff relate to UK Time unless stated otherwise.
11.10. In-Play betting - where we have good reason to suspect that a bet is placed after the outcome of an event/market is known, or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) BetBull reserves the right to void the bet, win or lose.
11.11. If for any reason BetBull is unable to properly validate the outcome of a particular market (e.g. due to loss of information), all bets will be void, unless the result of bets is already previously determined.
11.12. If for any reason BetBull fails to advertise the event properly, meaning there will be a typo, misprint or misconception in the name of a team/participant name/tournament, BetBull reserves the right to void bets placed on such events and/or competitions if there is a reasonable suspicion that perception of this event was disrupted due to above mentioned error. BetBull will pursue settlement of such bets in situations where such ruling is applicable and fair.
12. OBVIOUS PRICE OR TERMS ERRORS
12.1. Whilst every effort is made to avoid errors, however, sometimes they can still occur due to human error or system problems. Obvious errors, also referred to as palpable errors, or omissions in respect of the announcing, publishing or marking of prices, handicaps, or results sometimes occur despite our efforts to ensure total accuracy.
12.2. In the event that we make an obvious error, which occurs when the odds/terms offered are materially different from that available in the general market and/or are clearly incorrect given the probability of the event occurring, we reserve the right to amend that error and settle bets at the correct odds/terms available when the bet was struck.
12.3. If we have made an obvious error on the odds/terms of a bet placed on an in-play market, we will settle that bet at the accurate odds/terms of that selection and/or bet at the time of bet placement.
12.4. If we have made an obvious error on a bet placed on a market offered before an event has started, then the following will take place:
12.4.1. if more advantageous odds/terms have been applied at the time of bet placement, we will settle the bet at the accurate odds/terms at the time of bet placement or, on the condition that verification is provided, at the best odds/terms available.
12.4.2. if less advantageous odds/terms have been applied at the time of bet placement, we will settle that bet at the accurate odds/terms of that selection and/or bet at the time of bet placement.
12.5. We will make every effort to inform Account Holders before the event starts of an obvious error in prices, handicaps, or terms, but this may not be possible in all cases.
13. INTELLECTUAL ASSETS
13.1. We are the owner or licensee of the Intellectual Assets. You are not granted any right to use, and may not use, any of our Intellectual Assets other than as set out in the BetBull Rules. You must not use the Services, Software, App or Website (or any part of it or its content) for commercial purposes; however, you may download material from the Services solely for non-commercial, personal use by you.
13.2. Subject to you holding a valid BetBull Account, you may access and use the Services, Software, Client Application or Website on a non-exclusive, non-transferable, revocable licence basis for your own personal, non-commercial and entertainment purposes. Under the terms of this licence you shall not: (a) attempt to reverse compile, disassemble, or otherwise reverse engineer any element of the Services, Software, App or Website; (b) attempt to obtain, or assist others in obtaining, access to the underlying code of any element of the Services, Software, App or Website, or take content from it; or (c) use the Services, Software, App or Website in any way that breaches these BetBull Rules, contravenes Applicable Law or attempts to circumvent the spirit and intent of the provision of the Services.
14. COMPLAINTS AND DISPUTES
14.1. BetBull recognises its responsibility and obligation to comply with the Licensing Objectives of the Gambling Act 2005 and the Licence Conditions and Codes of Practice. Monitoring of procedures is ongoing and subject to compliance inspection. The process of resolution of claims and disputes between BetBull and the Account Holder are defined by and implemented according to the BetBull Complaints Policy, which is available here: www.betbull.com/#faq
14.2. BetBull is committed to providing a high quality, accessible and responsive service to Account Holders. However, if the Account Holder is dissatisfied, they should inform us by communicating their complaint to us either verbally or in writing. All complaints are taken seriously, investigated thoroughly and handled in a confidential manner.
14.3. The Account Holder should provide us with a comprehensive description and nature of the complaint, whether it is an original complaint, or a follow-up to a reply they were not satisfied with, their name and postal address including a contact telephone number.
14.4. A "complaint" means a complaint about any aspect of the BetBull’s conduct of the licensed activities, and a ‘dispute’ is any complaint which:
a) is not resolved at the first stage of the complaint’s procedure; and
b) relates to the outcome of the complainant’s gambling transaction.
14.5. Customers wishing to register a complaint must do so by contacting BetBull’s support team via email by writing to: firstname.lastname@example.org or live chat. In the first instance, after receiving the complaint, BetBull will send an acknowledgment of receipt to the player within 24 hours. BetBull will endeavour to resolve the complaint to the satisfaction of both parties within 8 weeks. Should this not be possible we will explain why and provide a date by which the Account Holder can expect a full response.
14.6. If you disagree with the final decision of BetBull in respect of your claim and/or dispute and would like to dispute it, then inasmuch as it relates to any acts of BetBull under its Maltese online gambling licence, or UK online gambling licence you may send your written submission along with the final decision of BetBull to the Independent Betting Adjudication Service at email@example.com, and get more information on how to raise a dispute at: https://www.ibas-uk.com/consumers/how-to-raise-a-dispute/ or alternatively send it by post to:
Independent Betting Adjudication Service LTD
PO BOX 62639
London EC3P 3AS
14.7. During the dispute resolution process:
14.7.1. Account Holders also have the means and opportunity of submitting their own version of events.
14.7.2. The dispute is investigated in full by the independent party.
14.7.3. Both parties are notified in writing of the proposed outcome of the investigation.
14.7.4. This procedure may, but need not, provide for the independent party’s proposed resolution of the dispute to be binding on both parties.
14.8. BetBull is obliged to keep a record of all complaints and disputes, other than those considered to be trivial, including all disputes referred for arbitration that are not resolved at the first stage of the complaints’ procedure.
15. GOVERNING LAW AND JURISDICTION
15.1. The English courts will normally have jurisdiction over any claim arising from, or related to, your use of the Services, unless you are a resident in a Member State of the European Union. We retain the right to bring proceedings against you for breach of these BetBull Rules in your country of residence or any other relevant country.
15.2. As a consumer, if you are resident in the European Union and we direct the Services to the Member State in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these BetBull Rules affects your rights as a consumer to rely on such mandatory provisions of local law.
15.3. These BetBull Rules and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales (or, if you live in another part of the United Kingdom, your local law).
You may not assign or transfer any of your rights or obligations under these BetBull Rules. We may at any time and in our sole discretion assign or transfer any of our rights or obligations under these BetBull Rules to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries) and/or to any third party in conjunction with the transfer of all or part of our business and assets. We will inform you of any transfer and assignment of a contract, whether in full or in part, on the Services. By using the Services on your next visit, you indicate that you accept the transfer and/or assignment.
If we fail to insist that you perform any of your obligations under these BetBull Rules, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.1. Each of the provisions of these BetBull Rules operates separately. If any provision (or part of a provision) of these BetBull Rules is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in full force and effect.
19.2. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
20. WHOLE AGREEMENT
These Terms and Conditions represent the whole of the agreement between us and you, and replace any previous written or verbal agreement, communicated by or to us.
21. THIRD PARTY RIGHTS
Except where expressly otherwise provided, these BetBull Rules are between, and are not intended to give rights to anyone other than you and us and do not create any third-party beneficiary rights. No third party will have any rights to enforce any provision of these Terms.
Version 2.0 dated 15th November 2019
Version 3.0 dated 19th April 2021 Updates. Updates: Broken links fixed, added information on: new license register page information; that gambling underage is an offence; that once the withdrawal is successfully requested, it cannot be reversed. Added provisions: 4.1.20, 4.3.10, 5.4.2 and football limits raised in 9.1. Betting terms added: First Past The Post and Best odds guaranteed in the horse racing section.